Total Quality Management 3rd Edition Revised

For undergraduate and graduate courses in Total Quality Management, Quality Assurance, and Total Quality offered by technical, engineering, business, education, and health care departments.

Presenting sufficient theory to ensure a sound understanding of basic concepts, this progressive text provides a fundamental, yet comprehensive exploration of total quality management (TQM) in an all-encompassing, single-volume review that covers not only the principles and practices, but also the tools and techniques.

Bibliographic Information

Title

Total Quality Management Revised Edition: For Anna University,

Author

Dale H. Besterfield , Carol Besterfield-Michna , Glen H. Besterfield, Mary Besterfield-Sacre ,

Hemant Urdhwareshe, Rashmi Urdhwareshe

Edition

3rd Edition

Publisher

Pearson Education India

Length

486 pages

ISBN

8131764966, 9788131764961